Appointing an Advocate or Authorised Representative

The 2012 Telecommunications Consumer Protections Code requires that every Australian Telecommunications Provider (Supplier) allows Customers to appoint a representative to deal with the Supplier (eg. a family member or consumer advocate).

There are two kinds of Representative

The Code allows for two kinds of representative:


Advocate means a person nominated by a Consumer to deal with a Supplier on the Consumer's behalf (but unlike an Authorised Representative, does not act as the Consumer's agent nor have authority to access any of the Consumer's account information from the Supplier).

The Supplier:
po box 150, bulleen 3105 vic
suite 9, 79 manningham road, bulleen 3105 vic


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