This plan permits the connection of up to 4 handsets to the service and includes a single incoming DID.
This Business Hosted PBX PAYG plan includes great value call rates.
Your plan does not include calls to 13/1300 numbers, Local/STD calls, mobiles, international calls and premium service numbers. Charges to these services will apply and are outlined below. This plan does not include any handsets or other hardware or equipment. The plan does not include an internet connection.
In order to use this service, you will need a working connection to the internet. Minimum reserved bandwidth for SIP traffic based on the number of simultaneous calls is 27Kbps per call. You will also need VoIP telephone handset(s) or software compatible with the SIP protocol. BonntechPBX recommends using this service with handsets purchased from our team to ensure that you have a compatible and supported device. Alternatively, you may provide your own SIP compatible VoIP equipment or software.
The minimum monthly charge for this plan (BonntechPBX4 Plan) is $99.00. The billing term for this plan begins as soon as the account is activated. In addition to the minimum monthly charge, call rates apply. See Call rates section below.
BonntechPBX VoIP services are month-to month there are no early termination charges. The total minimum amount that you will pay is $99.00. We ask that you provide notice in writing with 30 days notice for termination of services.
BonntechPBX have spend management tools which are designed to assist you in managing your spend. You can check your monthly usage in your My Account Portal. The My Account portal can be found at: https://bonntech.com.au/phones/
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, a complaint should be made in writing. For more information see our complaints handling policy.
If you are dissatisfied with the outcome of your complaint following the Complaints Handling Policy, you may contact the TIO (Telecommunications Industry Ombudsman) for independent mediation. The TIO can be found at www.tio.com.au/making-a-complaint or by calling 1800 062 058.
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