The TCP Code C628:2019 contains a set of rules designed to protect the rights of consumers and to promote good customer service and fair outcomes for consumers. It clearly outlines the obligations of retail CSPs - Bonntech Business Solutions complies with the TCP Code.

Critical Information Summaries

Billing Procedures

Bonntech Business Solutions has an automated electronic invocing and direct debit system which ensures invoicing and payments operate smoothly and regularly each month.

Bonntech Business Solutions will send you an electronic invoice via email in the first few days of each calendar month. Its due within 7 days of invoice date, with automated direct debits being collected on our around the 12th of each month.

If payment isn't received by the due date a reminder or direct debit dishonour email will be sent to the customer.

If an automated direct debit dishonour is rejected a direct debit administration fee may be applied.

If payment still isn't received, a late payment administration fee may be applied.

Unauthorised Account Access

Bonntech Business Solutions has an obligation to protect the security of your account at all times.

If you forget your password, you can follow the "Forgot my password" link on the login page. Bonntech Business Solutions does not store your password in a readable format and cannot assist you with this over the phone or email, you MUST use the link.

Security questions will be asked to telephone calls to ensure the caller is an authorised representative.

Requests over email will need to be verified through a phone call back, and speaking with an authorised representative to confirm the request.

Spend Management Tools

The customer console has been designed to allow customers to manage their spend easily. Customers can login and monitor their service usage, manage and configure their services and contact Bonntech Business Solutions easily. Login here

Financial Hardship Policy

For information on how to apply for financial hardship please read Financial Hardship Policy to see how it might help you.

Complaint Handling Policy

For information on how we handle complaints internally please read Complaint Handling Process Summary

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Access and control your phone system 24 hours a day, 7 days a week. Use any device, anywhere to change any option, such as call diversions, instantly! You can upgrade, downgrade, change plans, or cancel anytime!
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